Privacy Policy

Note: Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

By visiting this Website you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree, please do not use or access our Website.

By mere use of the Website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.

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1. Collection of Personally Identifiable Information and Other Information

When you use our Website or social media platforms, we collect and store your personal information provided by you from time to time. We may also collect certain information about your device or usage through automated means like cookies, web server logs, web beacons, etc. Our primary goal is to provide you with a safe, efficient, smooth, and customized experience.

In general, you can browse the Website without revealing your identity or personal details. Once you provide us with your personal information, you are no longer anonymous to us. You always have the option not to provide information by choosing not to use a particular service or feature on the Website.

We may track your activity and behavior on our Website and analyze the data to understand user behavior, improve our services, and protect our users. This information includes (but is not limited to) browser type, IP address, previous URL, next URL, and time spent on pages.

We may collect personally identifiable information when you:

• Create an account

• Place an order

• Contact us via email, phone, chat, or social media

• Enter promotions or surveys

• Participate in events

• Provide reviews or feedback

This may include your name, address, phone number, email, payment details, order history, IP address, location, and sometimes, demographic preferences. You may also voluntarily provide “Sensitive Information” such as health details, age, gender, etc., while interacting with certain products or services.

Our website is intended for use by adults (18 years and older). Minors should not use the site to make purchases or submit personal information.

We use cookies to track user sessions and personalize your experience. You may decline cookies in your browser settings, but doing so may limit your access to certain features.

If you transact with us, we collect billing/shipping details, and our payment gateways (Shopify Payments, Razorpay, etc.) will securely process your financial information.

We may retain correspondence (emails, messages, feedback) as needed to resolve issues or improve customer service.

We use your email and phone details to send important transactional updates and occasional marketing promotions. You may opt out of promotional messages at any time via the unsubscribe link in emails or by contacting us.

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2. Use of Demographic / Profile Data / Your Information

We use your personal information to:

• Process and fulfill orders

• Send order updates and communication

• Resolve disputes and troubleshoot issues

• Customize your shopping experience

• Detect and prevent fraud

• Improve our services

• Offer personalized marketing and promotions

• Conduct research and surveys

We also identify and use your IP address to diagnose problems and improve our platform. Occasionally, we may ask you to complete surveys to better serve you.

Photos shared publicly on social media platforms tagging @himshuddhi or using our hashtags may be used on our website or promotional content, but we do not share such data with any third party.

Only authorized personnel have access to your personal and sensitive information. We may share it with third parties only when necessary, and they must follow practices equally protective of your data.

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3. Sharing of Personal Information

We may share your personal information with:

• Our shipping and logistics partners (e.g., India Post, Delhivery)

• Payment gateways and service providers (e.g., Razorpay, Shopify Payments)

• Our marketing/email automation partners (e.g., Mailchimp, WhatsApp API)

• Social media platforms (only if consented by you)

We will never sell your information to third parties.

We may share data:

• If required by law or legal process

• With law enforcement to protect users or enforce terms

• During a business transfer, merger, or acquisition (with safeguards)

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4. Links to Other Sites

Our Website may link to other websites or services. HimShuddhi is not responsible for the privacy practices or content of those third-party sites.

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5. How We Retain Sensitive Personal Data or Information

We retain personal and sensitive information only as long as reasonably required or permitted by law. We maintain administrative, technical, and physical safeguards to prevent unauthorized access, destruction, or misuse of your data.

We take reasonable steps to ensure your data is accurate, up-to-date, and secure. However, we are not liable for any breach or misuse by third parties beyond our control.

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6. Choice/Opt-Out

You may opt out of non-essential (promotional) communications by:

• Clicking “Unsubscribe” in promotional emails

• Contacting us at info@himshuddhi.com with your removal request

We will process your request promptly, but some information may remain in system backups or archives.

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7. Advertisements on HimShuddhi.com

We may allow third-party advertisers to show ads on our website. These may use cookies (but not your name, phone, or email) to show you relevant ads based on your behavior on our or other websites.

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8. Your Consent

By using the Website and/or providing your information, you consent to our collection, use, and sharing of your data as per this Privacy Policy.

If we update our Privacy Policy, we will publish the changes on this page to keep you informed.

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9. Questions?

For questions, support, or complaints regarding this privacy policy, contact us at:

HimShuddhi
Village Kakiyan, PO Uteep
Tehsil & District Chamba, Himachal Pradesh – 176318
📧 Email: info@himshuddhi.com
📞 Phone: +91 98168 97979
🌐 Website: www.himshuddhi.com